Refund policy

Earth Organics: 90-Day Money-Back Guarantee

Your Tart Cherry, Aged Garlic, Japanese Nattokinase or Ceylon Cinnamon purchase is covered by our 90-day money-back guarantee. If you are not satisfied, contact hello@earthorganics.com within 90 days of receiving your order. Please include your order number so we can help with your refund.

You can try the product: opened packs and discounted purchases of these four products are covered by this guarantee. The unused-item requirement and sale-item exclusion in the general return policy below do not apply to this guarantee. Contact us before sending anything back so we can provide the return instructions.

General returns for items outside this guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@earthorganics.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is paid by the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@earthorganics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Outside the 90-day supplement guarantee above, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@earthorganics.com.